1. Introduction

1.1 Instant Home Repairs 24/7 provides home repair services by acting as an intermediary between
customers and independent subcontractors.

1.2 By using our services, you agree to these Terms and Conditions in full. If you disagree with any
part of these terms, please do not use our services.

2. Service Description

2.1 The Company provides a callout service to facilitate emergency and non-emergency home
repairs by sourcing independent subcontractors to carry out the necessary repairs.

2.2 The Company does not perform repairs directly but arranges for an appropriate, fully qualified
and vetted subcontractor to attend the customers property.

3. Callout Fees

3.1 Emergency Callout (9:00 AM - 5:00 PM): £120 

Same day call out, after 5pm, out of hours charges apply. The in-hours emergency call out then becomes the next day call out.

3.2 Non-Emergency Callout (9:00 AM - 5:00 PM): £80

If booked before 5pm, will be next day. If booked after 5pm, could be the next day or day after. 

3.3 Emergency Callout (Outside 9:00 AM - 5:00 PM): £180 (Aimed within the next few hours after booking) 

​​

3.4 All fees are non-refundable and cover the cost of sourcing and dispatching a subcontractor to
your location.

3.5 These fees do not include the cost of any repair work, which will be agreed upon directly
between the customer and the subcontractor.

​​

3.6 We aim to get one of our partnered plumbers to you, in a rare occurrence that one is not available, we will subcontract the work to another company to ensure they get to you emergency ASAP.  

4. Payment Terms

4.1 Payment for callout fees must be made upfront:

4.1.1 Over the phone via debit or credit card.

4.1.2 Via a secure email payment link provided by the Company.

4.2 Once payment is made, the Company will initiate the process of finding and dispatching a
suitable subcontractor.

4.3 Payments are final and non-refundable unless otherwise stated in these terms.

5. Service Limitations

5.1 The Company acts solely as a facilitator between customers and subcontractors. The Company
is not responsible for the quality, safety, or timeliness of the work performed by subcontractors.

5.2 The Company will make reasonable efforts to find and dispatch a subcontractor promptly but
does not guarantee response times, particularly in remote or heavily booked areas.

5.3 In the rare event that the Company is unable to locate a subcontractor, the callout fee will be
refunded in full.

6. Liability

6.1 The Company is fully insured for its services as a facilitator.

6.2 The Company is not liable for any damages, losses, or injuries that occur during the
subcontractors service. Any issues with the repair work must be addressed directly with the
subcontractor.

6.3 The Company will not be held responsible for delays or failures in service caused by factors
beyond its control, including but not limited to extreme weather, subcontractor availability, or other
unforeseen circumstances.

7. Refunds, Cancellation fees and Chargebacks

7.1 Payments made to the Company are taken as deposits for the organisation for the job, due to the fast application from our organisation of the job, they are non refundable.

​

7.2 For cancellations , a cancellation fee of 50% of the booking fee will be applied. This fee is
necessary due to the allocation of our contractors time, transaction fees, and
the office staffs time. 

​

7.3 The Company reserves the right to contest any chargeback claims through proper
documentation and proof of service.

8. Customer Responsibilities

8.1 Customers must provide accurate information regarding their repair needs and location.
Incorrect information may result in delays or additional fees.

8.2 Customers are responsible for ensuring that the subcontractor has access to the property and
necessary facilities to perform the required repair work.

9. Privacy and Data Protection

9.1 The Company collects and processes personal data in accordance with its Privacy Policy.

9.2 By using our services, you consent to the us using your details to contact you and give to
contractors when needed to keep you updated with timings and any other important information.

10. Amendments

10.1 The Company reserves the right to amend these Terms and Conditions at any time without
prior notice.

10.2 Any changes will be posted on the Companys website and will take effect immediately upon
posting.

11. Contact Information

11.1 For any queries or issues related to our services, please contact us:

11.1.1 Phone: 0800 260 6952

11.1.2 Email: support@instanthomerepairs247.com

By using the services of Instant Home Repairs 24/7, you acknowledge that you have read,
understood, and agree to be bound by these Terms and Conditions